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It’s People That Make the Difference....

Published: 11.03.2025

Thermoseal Group’s Sales Director, Mark hickox, explains why the knowledge and experience of your supplier’s team can be just as valuable as the products they provide.

The perfect IGU isn’t just about having the right materials - it’s about having the right support, guidance, and expertise behind those materials.

Afterall, the difference between a supplier and a true partner lies in the experience and knowledge that they bring to the table.

At Thermoseal Group, we know that IGU manufacturers don’t just need high-quality components; they need a supplier who understands the challenges they face, anticipates their needs, and provides solutions that help them maximise efficiency and profitability.

That’s why our team is made up of some of the most knowledgeable and experienced professionals in the industry; we don’t just sell products; we work with our customers to help them to consistently succeed.

All of our customers are assigned a dedicated Area Sales Manager, who has years of experience in the industry. They support customers on everything, ranging from technical advice to optimising production, and are on-hand to visit customers’ premises to see their processes in action, and offer the most salient product advice.

We also offer practical training, helping manufacturers get the best out of their materials, reduce waste, and fine-tune their production lines for maximum efficiency.

But it’s not just about what we offer - it’s about how we deliver it. Every IGU manufacturer has unique challenges, and a one-size-fits-all approach simply doesn’t work. That’s why our team is always on hand to provide personalised advice, helping to troubleshoot production issues and advising on the most cost-effective material choices for a specific project.

For example, when customers invest in new production methods, our team are on-hand to help ensure that materials are compatible, machinery is optimised, and production runs as smoothly as possible. This proactive approach means fewer delays, fewer costly mistakes, and more streamlined operations.

It’s this commitment to supporting our customers that led to us being named Component Supplier of the Year at the G24 Awards. This recognition is a testament to the hard work of our entire team, who are dedicated to providing the best products and services in the industry. Afterall, we don’t just deliver materials; we deliver expertise, and this award reflects the trust our customers place in us as a partner who genuinely adds value to their businesses.

Whether it’s providing the latest insulated glass technology, offering expert technical support, or working with customers to develop new solutions, we’re committed to ensuring our customers get the maximum value from their supplier relationship.

And it’s our experienced team that makes this possible. With decades of industry knowledge and a passion for helping manufacturers succeed, we’re here to ensure that every sealed unit manufacturer has the expert support they need to thrive.

For more information on how Thermoseal Group’s experienced team can support your business, visit www.thermosealgroup.com or call 0121 331 3955 to speak to an expert.

 

https://www.linkedin.com/pulse/its-people-make-difference-thermoseal-group-limited-vbdme

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Thermoseal Group

Our business is dedicated to the manufacture and supply of highest performance components and machinery used in the manufacture of insulated glass. Our particular focus Is on the development of components designed to help meet the changing requirements for more thermally efficient windows. We are a multiple award-winning organisation with almost 40 years in the industry.

Latest News

Thermoseal Group Sold to Fenzi in Landmark Deal
Date Added 03/07/24

Thermoseal Group has been acquired by Fenzi Group Spa (Fenzi), a Milan-based chemical company specialising in glass processing solutions, in a deal... > More

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