Dear Ms Hill,
We have installed a new order tracking and delivery system which is the final stage in achieving a completely paperless sales order processing service. As well as doing its bit for the environment the system will provide a multitude of benefits for our customers including real-time tracking and satellite location of deliveries, as well as same-day e-mailed delivery notes and invoices.
With 21 vehicles delivering over 2,000 insulated glass (IG) components from our 4 UK sites, including two of the industry’s highest performance warm edge spacers – Thermobar and Thermoflex - this new tracking system ensures that delivery errors are minimised and deliveries are consistently prompt and reliable for our customers.
For more information about the new tracking and delivery system read on, or alternatively click here.
For more about Thermobar and Thermoflex Warm Edge Spacers, click here to watch our video.
Click here for over 2,000 Insulated Glass products >> |
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How will the new order tracking and delivery system affect you?
All of our drivers are now issued with a device pre-loaded with all deliveries for the day, organised in order of allocated routes and with customer contact details pre-loaded so that the driver can contact customers as required.
Once the items are dispatched, the customer receives an e-mail to say their order is on route. These routes are then tracked from our offices and timings are updated in line with driver location so that customers will be notified when their delivery is due for arrival and notified of any delays. Satellite navigation also ensures drivers are re-routed to reduce hold-ups.
On arrival at your site the driver has a tick-list of items to be delivered which are checked off with the customer on receipt of the order. As items are selected and signed for on our digital device, this then triggers same-day emails to customers with the delivery note and invoice. The email addresses these are delivered to can be separate e-mail address of customers’ choice.
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Thermoseal Group: Dedicated to Insulated Glass
Thermoseal Group is a driving force in the UK insulated glass industry and is gaining momentum in the international market with a product range of over 2,000 Insulated Glass components. We are winners of the Queen’s Award for Enterprise: International Trade 2017 and the G-Awards 2017 Derek Bonnard Award for Excellence, amongst others.
Our product range includes:
Thermobar Warm Edge Spacer and accessories; Thermoflex Warm Edge Spacers; Aluminium Spacers and accessories; Steel Spacers and Corner Keys; Sealants (Hot Melt, Polysulphide (PS), Polyurethane (PU), PIB and more), Eurosiv Molecular Sieve Desiccant, Georgian Bar and Fittings, Integrated Blinds, Victorian Grille, Corner Keys and Connectors, Adhesive Tapes, Decorative Products (Lead, Film and Bevels), Tools, and Chemicals.
We also supply a range of Glass Machinery.
Visit our website for over 2,000 IG components.
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Birmingham Head Office
Gavin Way, Nexus Point, Off Holford Drive,
Brimingham B6 7AF
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